Shipping Policy
Effective date: September 1, 2026
This Shipping Policy explains how Geotech ("FanNgage", "we", "us") handles delivery of physical merchandise purchased through the FanNgage platform ("Platform"). It does not apply to digital products (event tickets, memberships, season passes), which are delivered electronically and are not shipped.
1. Scope
This policy applies only to physical goods purchased through a Partner club's merchandise store on the Platform (e.g., jerseys, apparel, and fan merchandise). Digital purchases such as tickets and memberships are delivered instantly to your account or registered email and are not covered by this policy.
2. Order Processing Time
Orders are typically processed within 1-3 business days of payment confirmation. Processing times may be longer during high-demand periods (e.g., a new kit launch or match-day rush), which will be communicated on the product page where applicable.
3. Shipping Time & Partners
- Domestic (India) shipments: typically 4-8 business days after dispatch, via our third-party courier partners.
- International shipments (where offered by a Partner store): typically 10-21 business days after dispatch, and may be subject to customs duties or import taxes payable by the recipient.
- Estimated delivery windows shown at checkout are estimates, not guarantees, and can be affected by courier delays, weather, customs, or other events outside our control.
4. Shipping Charges
Shipping charges, if any, are calculated at checkout based on delivery address, order weight/size, and the Partner store's own shipping rules, and are shown before you complete payment.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number by email/SMS or via your account order history, where the courier partner supports tracking.
6. Non-Serviceable Areas
Some pin codes/regions may not be serviceable by our courier partners. If your address is non-serviceable, we will notify you and offer a full refund for the affected order.
7. Delayed, Lost, or Damaged Shipments
If your order is significantly delayed beyond the estimated window, arrives damaged, or is lost in transit, contact support@fanngage.com within 7 days of the expected delivery date with your order number. We will investigate with the courier partner and arrange a replacement or refund in accordance with our Refund Policy.
8. Address Accuracy
You are responsible for providing an accurate and complete shipping address. We are not liable for non-delivery or delays caused by an incorrect or incomplete address provided at checkout; re-shipment in such cases may incur additional shipping charges.
9. Contact Us
For shipping questions, contact support@fanngage.com.