Refund Policy

1. Merchandise Returns & Refunds

• You may request a return/refund for merchandise within 7 days of delivery if the item is defective, damaged, or materially different from what was ordered.
• Items must be unused, unworn, and in their original packaging with tags attached, except where the return reason is a manufacturing defect.
• Personalized items (e.g., jerseys with custom name/number printing) are non-returnable unless defective.
• Once a return is approved, refunds are processed to your original payment method within 7-10 business days after the returned item is received and inspected.

2. Event Ticket Refunds

• If an event is cancelled by the organizing club/Partner, ticket holders are entitled to a full refund, processed automatically to the original payment method within 14 business days, unless the Partner offers and you accept an alternative (such as credit for a rescheduled date).
• If an event is postponed, your ticket remains valid for the new date; if you cannot attend the new date, you may request a refund within 14 days of the postponement announcement.
• User-initiated cancellations (you simply change your mind) are refundable only if the specific event listing states a cancellation window; otherwise ticket purchases are treated as final sale, consistent with standard event-ticketing practice.

3. Membership & Season Pass Refunds

• Memberships/season passes may be cancelled for a full refund within 7 days of purchase, provided no membership benefit (e.g., a match ticket, exclusive content, or merchandise discount) has yet been used.
• Once a benefit has been used, refunds for the remaining, unused portion of the membership term are at the discretion of the relevant Partner club, and will be communicated on the membership's product page.
• Auto-renewing memberships can be cancelled any time before the renewal date to avoid the next charge; charges already processed for a renewal period are non-refundable once the renewal period has started, except as required by law.

4. How to Request a Refund

Email support@fanngage.com with your order number, the reason for the request, and (for merchandise) photos if the item is damaged or defective. We will respond within 48 hours with the outcome or next steps.

5. Refund Method

Approved refunds are issued to the original payment method used for the purchase. If the original method is no longer available (e.g., an expired card), we will work with you to arrange an alternative refund method where feasible.

6. Non-Refundable Situations

• Change of mind after the applicable cancellation window has passed.
• Failure to attend an event that was held as scheduled.
• Misuse, damage caused after delivery, or normal wear and tear on merchandise.

7. Contact Us

For refund requests or questions about this policy, contact support@fanngage.com.