Data Deletion Policy

1. How to Request Deletion

You can request deletion of your account and associated personal data in either of the following ways:

1. In-app: go to Account Settings → Privacy → Delete My Account, and follow the confirmation steps.
2. By email: send a request from your registered email address to privacy@fanngage.com with the subject line "Data Deletion Request", including your registered email/username.

2. If You Signed Up Via a Third Party

If you created your FanNgage account using a third-party login (such as Google or Facebook), deleting your FanNgage account does not delete your account with that third-party provider. You must separately manage or revoke FanNgage's access from that provider's own account/security settings, and separately request deletion of any data held by that provider.

3. Verification

To protect your account from unauthorized deletion requests, we may ask you to verify your identity (for example, by confirming account details or responding from your registered email) before processing a deletion request.

4. What Gets Deleted

• Your profile information (name, email, phone number, date of birth, preferences).
• Your Contest history, forum posts, and other user-generated content associated with your account, unless retaining it in de-identified/anonymized form is necessary for Platform integrity (e.g., historical leaderboard aggregates that no longer identify you).
• Your saved payment references held by us (note: our payment gateway partners, not FanNgage, are typically the party holding card/bank tokenization data, and you may need to separately manage saved payment methods with them).

5. What May Be Retained

We may retain certain data even after a deletion request, where required to comply with legal, tax, or accounting obligations (for example, records of a completed merchandise/ticket transaction), to resolve disputes, to enforce our agreements, or to prevent fraud. Retained data is limited to what is necessary for these purposes and is deleted once the underlying obligation lapses.

6. Timeline

We will acknowledge your deletion request within 24 hours and complete deletion (subject to the retention exceptions above) within 30 days of verification.

7. Contact Us

For questions about data deletion, contact privacy@fanngage.com or our Grievance Officer at grievance@fanngage.com.

Grievance Officer: Arpan Das